Customer Relationship Executive - Navi Mumbai | Zoek India
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Customer Relationship Executive
Navi Mumbai, Thane, Maharashtra
1,75,000 To 2,50,000 p.a.
Permanent (Full time)
To ensure customer engagement, service orientation and quality of delivery. Managing inbound/ Outbound voice process & customer service enquiry. Viewing and managing & assessing customers needs to achieve phone etiquette and active listening on experience in service desk ticketing with web portals & Mobile a positive, empathetic and professional attitude toward customers at all timesAcknowledging and resolving customer users informed of progressLogging all relevant service request details, allocating categorization and prioritization codesKeeping records of customer interactions, transactions, comments and customer/user satisfaction call-backs/###### customer needs and develop plans to address them. Female candidate preferable.