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Staff Business Analyst - Billing & Subscription

Zoek Pin Chennai, Tamil Nadu

Permanent (Full time)

Posted 43 days ago

The Staff Billing and Subscription Business Systems Analyst (BSA) role is responsible for driving improvements in the processes and technologies supporting the Order to Cash business process. This role will be the internal expert on our billing, collections, and subscription systems and processes. This role works closely with internal Financial billing and revenue Operations leaders as well as the internal IT and external product/engineering development teams to effectively manage project plans and implement change management to the financial systems supporting billing, subscriptions, and revenue. Responsibilities: • Analyzing all billing and revenue procedures and identifying opportunities for improvement • Help increase efficiencies by leveraging system capabilities in preparing, issuing, and sending invoices, credit notes. • Communicating with other departments, resolving issues, and providing clarifications. • Ensuring all billing and revenue accounts are set up correctly and according to their requirements to support ASC 606 revenue reporting. • Builds the foundation for the project efforts by capturing the business context – problem definition, current state definition, objectives, business case, desired future state definition, etc. • Develop detailed requirements (business, user, process, system requirements – functional and non-functional) and establish traceability to the business vision, • Manage the requirements throughout the project lifecycle by establishing and maintaining agreements between the business users and the project team. • Facilitate and act as a liaison between the IT technical team and the business teams. • Act as the project manager for implementation of the end-to-end solution – identify stakeholders, risk identification and mitigation, communication, define and drive schedules, escalate internally and externally (as appropriate) • Collaborate with development teams and SaaS vendors to identify system improvements. • Design, develop, and test enhancements in alignment with internal business process requirements. • Manage prioritization, implementation, and change management of application changes/enhancements. • Document all changes to applications per internal controls. • Create technical documentation and conduct end-user training. • Document all changes to the SaaS systems, ensuring SOX compliance readiness. Requirements: • Bachelor’s Degree (preferably in Finance, Accounting, Information Technology) • At least 8-12 years of business systems analyst experience in a global organization • At least 7+ years of professional experience supporting a Billing and Revenue (OTC) organization. • Experience working in NetSuite Financial ERP System is highly desirable. • Experience working with Chargebee is highly desirable. • Ability to navigate the project team, IT personnel and business sponsors through a level of ambiguity including business process change; building organization and structure to requirements to drive out and define detailed requirements in an efficient manner. • Understanding of billing and revenue business processes (ASC 606), including but not limited to Accounting, AR, etc. • Highly developed written and verbal communication and interpersonal skills. • Strong attention to detail, goal oriented. • Versatility, flexibility, and a willingness to work within constantly changing priorities. • Commitment to excellent customer service. • Successful in dealing with company personnel at all levels. • Ability to work independently. • Project Management experience • Familiarity with Tax (Avalara) and credit card platforms (such as Stripe) are preferred • Understanding of Global entities processes/challenges

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