Immediate Requirement : QA : Voice Process : Pune - Pune | Zoek India
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Immediate Requirement : QA : Voice Process : Pune : Call Now
Pune, Pune Division, Maharashtra
1,75,000 - 3,00,000 PA.
Permanent (Full time)
Job DescriptionWe are Hiring for a QA (Quality Analyst) For BPO Voice in Pune. (Min 6 Months Experience Required as a QA)Roles and Responsibilities 1. Audit the number of cases as mandated by the client and track performance2. Review calls/completed cases for adherence to internal/regulatory guidelines3. Record feedback on Agents & his/her areas of improvements4. Bring in necessary changes to the process and constant updation of core process5. Attend calibrations sessions both internal and with the clients Desired Candidate Profile • Good communication skills• Attention to details• Computer Savy - MS office & Internet• Good comprehension skills• Willingness to work in shifts Key SkillsQAInbound Voice ProcessInbound VoiceBpo VoiceQuality AnalysisQualityCallingVoice ProcessCall CenterInternational BPO