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Sr Advanced Support Engineer, T3 Database

Zoek Pin Tadbund Hyderabad, Hyderabad, Telangana


Permanent (Full time)

Posted 7 days ago

All over the world, people's lives are better because of Oracle. Want to make a difference? Join our company of change-makers. From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. LifeatOracle Sr Advanced Support Engineer, T3 Database-21000L28Applicants are required to read, write, and speak the following languages:English Preferred Qualifications Educational Qualification/Experience:- Bachelor’s degree in Computer Science, Engineering or related technical field 7+ years of proven professional and technical experience in Oracle RAC Database Technologies, Database administrator role. Excellent verbal and written skills in English RESPONSIBILITIES: Responsible for 24/7 support of Oracle production database services to ensure the highest standards of availability, resilience, integrity, security and performance required by the business systems in on-premise / Oracle Cloud or Cloud###### Providing end to end Life Cycle management support for Oracle Database (Installation, Migration, Upgradation, Patching, Backup & Recovery, High Availability and Disaster Recovery Solution with RAC) Manage Oracle Engineered Systems (Exadata, Super Cluster, Oracle Database Appliances etc) To manage and resolve Service Requests logged by customers (internal and external) on Oracle Database products and contribute to proactive support activities according to product support strategy and model Owning and resolving problems and managing customer expectations throughout the Service Request/ITIL (IM, CM, PM) lifecycle in accordance with global standards Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.) Create a RCA document after analyzing/fixing the issues Contributing to Knowledge Management content creation and maintenance Operating within Oracle business processes and procedures Respond and resolve customer issues within Key Performance Indicator targets Maintaining product expertise within the team Developing and maintaining expertise around Oracle Database and OCI Maintain an up-to-date and in-depth knowledge of new Oracle Database release SKILLS & COMPETENCIES: 7+ Years of Strong Oracle Database Administration experience maintaining high availability of databases for global operation using Oracle RAC and Data Guard/Standby databases Experience of managing multiple RDBMS on large systems Deep understanding of Oracle Architecture, RAC, Grid Infrastructure(CRS,ASM), RMAN, Data Guard/Physical Standby Should have performed multiple Patching cycles (one off patch, PSU Patches) of Grid Infrastructure and Database Should have performed Major Database Upgrades Strong Experience in Backup and Recovery Strong Experience in Database Performance Tuning Hands on experience of Oracle Database Migration Hands on experience on Oracle Enterprise Manager Working Knowledge of Exadata would be an advantage Oracle Certification, preferably OCP would be an advantage Experience of working on Cloud (Oracle Cloud Infrastructure (OCI), AWS, Azure) would be an advantage Working knowledge in OCI/IAAS would be an advantage Personal competencies: Desire to learn, or expand knowledge, about Oracle Database and Exadata products Customer focus Structured Problem Recognition and Resolution Experience of contributing to a shared knowledge base Experience of Support level work, like resolving customer problems and managing customer expectations, and escalations. Very Good Communication Planning and organising Working globally Quality Team Working, Flexibility and Results oriented Working in 24x7 shifts Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status. Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important. Job :Support Travel :No Location :IN-IN,India-Noida Other Locations :IN-IN,India-Hyderabad Job Type :Regular Employee Hire Organization :Oracle

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