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Zonal Operations Manager - Guwahati

Zoek Pin Guwahati, Kamrup Metropolitan, Assam

INR 8 - 11 Lacs

Permanent (Full time)

Posted 17 days ago

Reporting To: Functionally- Senior ZOPM. Administratively- Zonal Business Head (ZBH) at Zonal Office. Key Responsibilities: Training (35%)- Guide and mentor the Regional Trainers to meet their KRA effectively. Responsible for and custodian of all the Training in a zone for the Operations team whether these be related to Induction or Refresher or Capacity building. Ensure PROP, RTPs and other specific training (viz. TTT, RTP, CBT, LEAP, FTM, ACT etc.) are done on regular intervals across branches as per calendar. Ensure quality of training across the zone is as per the standards set. Identifies a pool of potential external trainers for the regions in line with the requirements of the training department. Implement specific activities related to Training Needs Assessment (TNI) in a zone. Update the content required for all the induction training products- PROP and Induction to suit the requirements of the region/zone. Quality & Control (35%)- Focus on branches and areas with below-par portfolio quality and poor compliance history (poor audit & risk grades) through field beat plans specifically, track performance of portfolio (overdue rate, PAR) and share the trend of improvement and deterioration with ZBH. Track the progress of high-risk branches that have been identified during the monthly Portfolio Quality Review (PQR) meets. Ensure that Audit Action and Closure (AAC) process is followed within the specified tied especially with respect to Fraud resolution and Action Panel settings. Publish the monthly Audit Action and Closure Summary for the zone. Update the Staff Deviation Tracker and Fraud tracker for the zone. Ensuring proper flow of loan documents from the branches to ZO to Central Hub. Organizing Workshop for discussion on Products and Policies and relaying the same to the concerned person looking after Product Management at Central Operation. Business Support - Planning & Communication (30%)- Facilitating the monthly target-setting exercise using a bottoms-up approach, so that the zonal targets .t disbursements, diversification and cross-sell are aligned with the targets set by the Head office. Also assist ZBH in target allocation to Regions, Clusters, Areas and Branches and to keep a track on the uniform achievement of the target on a weekly and monthly basis. Track key performance metrics related to Disbursement, Diversification, Cross-sell, Portfolio Quality and Compliance for the entire Zone and provide necessary actionable-input to business unit managers to achieve the standards/goals that are set (. ZBH and Regional Heads). Ensuring effective dissemination of changes in products and processes to the field staff leveraging a combination of forums mentioned below. Develop the content required for delivering weekly WCH, monthly MORMs, monthly RTPs, quarterly CBT etc. Be the SPOC on any special projects driven from the Head Office. Job Summary: The Zonal Operations Manager (ZOPM) position will be responsible for providing support to Zonal Business Head in Training, Quality and business support. The ZOPM will have a Training role (oversee Regional Trainers, implementation of all kinds of training of the Operations team- induction, refreshers and capacity building and developing the contents for the same), a Quality role (monitoring high risk branches, closures on audit actions and flow of documents from branches to central Hub, relaying product/process feedback), and Business support role (target setting, decision MIS, dissemination of changes in products/process and SPOC for special projects etc).

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