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System Support Representative 1

Zoek Pin Pakhru-in, Kangra, Himachal Pradesh


Permanent (Full time)

Posted 41 days ago

Job Description Jacobs is seeking a full time System Support Representative. The successful candidate will provide technical support, assistance, and maintain hardware/software configuration for certified Mission Planning Environments at assigned sites. Under certain circumstances, deploy with assigned units during peacetime and during armed hostilities in theater operations outside of the United States. Typical Duties Work scope may include any/all of the following duties Support primary and secondary customers and may be required to support a multi-state region by performing updates, upgrades, maintenance, and disposition of hardware/software. Analyze software, hardware, and system malfunctions, and implement corrective actions. Deliver technical briefings for users of mission planning systems, software, and data (including classified and unclassified source data) as required. Support unit needs during exercises, daily training, deployments, and real-world contingencies. Provide SSR support/expertise as requested by the Mission Planning Systems Support Facility. *This list is not intended to be all-inclusive and may be expanded to include other duties and responsibilities. Here's What You'll Need Education Desired/Required High School diploma. Information Technology experience with Military, Aviation, and/or Mission Planning experience required. Required Clearance Must hold a current DoD Top Secret clearance and be eligible for SCI Experience Required Understanding of airspace, airports, airways, and navigation aids is desired. Understanding of and ability to analyze/troubleshoot hardware, software, and Windows operating systems required. Must be able to identify and analyze important factors and conditions in order to recognize and apply an understanding of interrelationships, and anticipate customer need. Must decide course of action based on analyses of the subjects and issues related to the assignments and select the appropriate course of action from acceptable alternatives. Must be able to work independently and with minimal to no supervision Experience Desired Understanding of mission planning concepts and aircraft performance factors is desired; crew experience is desirable. Knowledge of basic networking hardware/software over classified and unclassified government networks desirable. A current Security certification is preferred. Understand mission planning system functions and external interfaces to include setup and teardown procedures desirable. Operational aircrew experience is desirable Training & Certifications DoD 8570 IAT Level 2 (Security or equivalent) desired, required within six (6) months of hire Optional A Network Systems Security Certified Practitioner (SSCP) Microsoft Certified Desktop Support Technician (MCDST) Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Systems Engineer (MCSE) . CITIZENSHIP REQUIRED. Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Essential Functions Physical Requirements Light- Work usually requires standing or walking to a significant degree. Exerts up to 20 lbs. of force occasionally or up to 10 lbs. of force frequently to move objects. Work Environment Must maintain a positive work atmosphere by behaving and communicating in a manner to get along with customers, clients, co-workers and management. Must be able to work independently and with minimal supervision.

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