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Revenue Operations Specialist

Zoek Pin Bengaluru, Karnataka


Permanent (Full time)

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As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition. Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work. Who we are At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution. With a $ billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere. The team Our Revenue Operations team is the backbone for... The Revenue Operations Specialist will work closely with the Revenue Operations Manager to support all aspects of database maintenance and manipulation, email marketing campaigns and improving lead generation processes through our Marketing Automation Platform (Marketo). What you will achieve In your first 30 days: You’ll work closely with your manager as well as the rest of the Revenue Operations team team to learn about Dialpad as a company and the role that Revenue Operations plays in the organization You’ll start to network with teams you will be working closely with such as Demand Generation, Partner Marketing, and Customer Marketing You’ll begin to shadow your teammates calls to get a good understanding of our Marketo instance In your first 60 days: You’ll understand the role of project management and accountability, being able to track project requests through Salesforce cases You’ll create basic Marketo programs with guidance from the Revenue Operations manager By 90 days: You’ll communicate directly with requestor departments regarding programs You will assist in the execution of end-to-end campaigns; develop cohesive automated workflows and pull targeted lists You’ll have the confidence to analyze and report on campaign performance and communicate the results You’ll work closely with Revenue Operations Manager to enhance and optimize the lead management process and automation, ensuring timely distribution of leads to sales team, and ensure correct database segmentation You’ll be comfortable monitoring lead error alerts and finding solutions Who you are: Skillset Required: 2+ years of experience in Marketing, Operations or Technology 2+ years of experience working with Marketing Automation Platform, experience with Marketo is a plus 2+ years of experience working in SFDC Solid MS Office skills Working knowledge of HTML and CSS is a plus Multi-tasking and time-management skills, with the ability to prioritize tasks Detail oriented - you tend to triple check your work Quick thinker - able to perform damage control on a moment’s notice Calm - you will be engaged in many high-intensity situations with close deadlines. Comfortable with priority changes. Team player - teamwork, very good interpersonal and communication skills Independent - work under minimal supervision and self-motivation Benefits Culture We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill & Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. Compensation and Equity Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success. Healthcare and Wellness Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees! Equity, Balance, and Belonging At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity. Flexible Work Accommodations These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. Education We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses. Meals & Transportation Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us. Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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