Technology Support Engineer & Product Specialist

Zoek Pin Inayatpur, Gurgaon, Haryana

₹350000 per year

Permanent (Full time)

Recently Posted

Astra Security is a Techstars backed cybersecurity company building software as a service (SaaS) solutions to secure businesses. The company is amongst the few technology startups that offer a suite of features such as on-the-cloud Pentest, Firewall, and Malware scanners in a well-packaged suite for small & medium enterprises. With an aim to offer a homogenous experience to its customers, Astra Security incorporates cutting-edge solutions that are easy to comprehend and tailor-made to suit any business RoleYou will be responsible for : Being well versed with Astra's infrastructure & productsAbility to help our customers around security-related and product-related problems (We'll be happy to train)Experience in website malware and ability to clean hacked websites from malware (manually and using Astra, we'll be happy to train)Knowledge of how websites workIdeal ProfileRequirements:PatienceProficiency in PHP is mandatoryComfortable with night shift (6 PM to 3 AM)ReliabilityAdaptabilityExcellent communication skills (since this will require talking to customers over email and chatEmpathy (as you'll be often dealing with customers who have been hackedAvailability (you'll be the first point of contact in SOS situations for customers and should be reliableEmotional IntelligenceWhat's on Offer?Work alongside & learn from best in class talent100% Remote Role

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