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HR Business Support Advisor

Zoek Pin Kolkata, West Bengal


Permanent (Full time)

The job holder works as a key individual for any strategic and policy related changes from business to the employees, customers and stakeholders . The individual needs to provide excellent employee service and experience by responding to requests effectively and within defined SLAs via chat, calls and emails within compliant standards. You'll have the following responsibilities Handle ad-hoc HR related customer queries and requests. Take personal ownership for resolving customer requests even if these sit outside HR Services remit by working beyond organizational and functional boundaries. To set prior expectations and take utmost accountability and ownership towards their respective defined KRAs and beyond excellence. To provide clear and compliant HR advice to line managers and employees on BT policies, processes, changes and tools. To continuously deliver a brilliant customer experience in terms of care, knowledge and first contact resolution. Proactively own customer queries through resolution ensuring key performance indicators and SLA is achieved Demonstrate a knowledge of HR policies and the HR practices. Demonstrate ways of working in line with the HR Services vision and values . Take an active role in buddying new starters to deliver a confident and credible HR service. Identify continuous improvement opportunities to drive HR efficiencies Play a key role in change management by understanding the need for change and doing what is necessary to make the change a success. Investigate, report and address root cause of service failure. Implementation of interventions to recover and restore service. To inhibit excellent inter-personal skills and work as a key team player becoming role models and taking proactive initiatives. Job role demands rotational shifts / night shifts depending on geography you aligned to. You'll have the following skills & experience Analytical skills. Contact centre handling expertise. Customer service handling skills Excellent communication and inter-personal skills. Promote shared services model. Team – player Proactive and adaptive to business change. Stakeholder management skills. HR experience – MBA HR Experience of working within a fast moving environment/ability to multi-task and adapt to changes Knowledge of Data Protection Act, ICO guidelines and GDPR. Introduction of Process Initiatives. About BT BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here. We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential. So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about

Posted 10 days ago

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